T E R M S   A N D   C O N D I T I O N S

C O N D I T I O N S   O F   T I C K E T   S A L E 

  • You must present a valid ticket when entering an event. Please save paper and show the e-ticket on your phone or device, rather than printing.

  • When specific seats are allocated to you, the venue management reserves the right to change these seats.

  • Some events may be photographed or recorded, buying a ticket affirms your consent.

  • Unauthorised use of camera, video camera or any other sort of recording equipment is strictly forbidden at any event.

  • Tickets purchased are non exchangeable, non-refundable and non-transferable.

  • In the event of performance cancellation, your ticket is refundable. The amount you have paid will be refunded via the same method of purchase.

  • Resale of tickets purchased for profit or financial gain will result in a seizure or cancellation of that ticket(s) without refund or other compensation.

  • Tickets cannot be used for unauthorised 3rd party competitions.

  • Food + drink is not allowed into any of our venues, unless specified in the ticket detail.

  • Smoking is prohibited in all of our festival venues, this includes the use of E-Cigarettes and personal vapourisers.

  • Venue management reserves the right to refuse admission in reasonable circumstances.

  • Please arrive in plenty of time for your event. It is not always possible to admit latecomers once the event has started. If a suitable break, or interval occurs it may be possible to allow access, however the venue management reserves the right to refuse admission in reasonable circumstances.

R E F U N D S   A N D   E X C H A N G E S

Greenwich Performs cannot refund money or exchange tickets, except in the case of a cancelled performance.


Event performers and/or contents are subject to change. We cannot refund tickets if performers have cancelled but the event is still taking place. Greenwich Performs reserves the right to change artists or programmes as necessary.

P A Y M E N T   T E R M S

We accept the following methods of payment:

  • Online credit/debit cards except American Express. 

  • In person cash and credit/debit cards (1st to 30th September only - available in Greenwich Market)

  • Cheques - Made payable to Greenwich Performs and posted to: 45 Elliscombe Road, London, SE7 7PF

Greenwich Performs ticketing service charges a fee per order which covers card processing costs (for credit/debit cards) staffing, developing and maintaining the booking software and postage where required.
The booking fees are as follows:


  • Online sales 7% + VAT per order

  • In person cash and card sales £1.00

  • Cheque £2.00 

We endeavour to keep our booking fees as low as possible and charge on a per order basis rather than per ticket to ensure this. 

 F A M I L Y   E V E N T S

  • Please adhere to the age range specified for children’s and family events.

  • Children under 13 must be accompanied by a responsible person aged 16 or over, approved by the parent / guardian.

  • Greenwich Performs maintains a Safeguarding Policy, but cannot take responsibility for unsupervised children.

  • Any child over the age of two needs their own seat, children under the age of two can sit on their parents lap unless otherwise stated.

  • Please note that if your child is disruptive during an event you may be asked to remove him/her.

  • Lost children will be taken to the specified area relating to the event (detailed on your ticket). Please ensure that children have your mobile number about their person for us to use to contact you.

L O S T   P R O P E R T Y

During an event, any lost property will be handed to the venue’s management team. Once the festival ends all lost property is collected and stored at Greenwich Performs Head Office. Items will be kept for a period of fourteen days following the last day of the festival after which time it will be disposed of. Please contact us if you have any queries: hello@greenwichperforms.com

H O W   T O   C O N T A C T   U S

If you have any questions, concerns about your ticket or wish to discuss anything related to the event, please contact the team at hello@greenwichperforms.com